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JMP Access and Troubleshooting Guide


Acquiring JMP

The JMP software is available for use by full time Wharton students, or any student taking a Wharton class. To use the software from an off campus location, we recommend using the Wharton Virtual Lab. If you would prefer to purchase JMP for your own machine, you can do so through OnTheHub (for a multi-year license) or the Computer Connection (for a discounted, single-year license).

To access the software, log onto any Wharton public computer and choose Departmental Applications => Statistics. (Students taking a Wharton Class will need to have a Wharton Class Account.) PhD Statistics students should contact the Statistics Department for more information.


The JMP Pro software is available to students through the Penn Portal or through Computer Connections. 

If you purchased JMP Pro through Computer Connections, make sure you send the email request for the License key before proceeding to the installation process.

  1. Open disc reader and insert installation disc. 
  2. Open the disc files on file explorer or finder. 
  3. Locate the JMP Folder. 
  4. Locate the JMP_13 Folder and find setup.exe. 
  5. Open setup.exe and continue through setup with the default settings. 
  6. Once the installation is finished, open the software. 
  7. Download the SID key that was sent to you from the Student Licensing Office.
  8. Once JMP Pro is open, it will request a license key, click the "open" button and locate the SID key that you just downloaded.
  9. If an error indicates it cannot find the location of the license key, just proceed to save the SID key in the JMP file directory.   


There are a number of things to check in determining the source of the trouble. First, is this happening with any other applications on your computer or is it just with JMP?

If it's just with JMP, then please try using the troubleshooting guide on their website at:

JMP Support

JMP Knowledge Base

If this doesn't resolve the issue, you may need to either contact your computer's manufacturer, or e-Academy (submit a ticket at http://onthehub.com/help/). If you don't receive a response within 2 business days you can contact the Computing Support person in the Statistics Department for help escalating your issue.)

If it turns out that the issue is not just with JMP but also shows up with other applications on your computer, you can write us back or make an appointment to bring your computer in for one of our consultants to look at.

Questions on how to use JMP should be directed to your TA.  Download instructions are included in your Class syllabus.


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