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Error Message: Can't create Account; Account Already Exists


If you get the error "Can't create Account; Account Already Exists" , or "There is already an account in your name", our system may already have a record of you.  Here are some troubleshooting steps to follow:

  1. Confirm that you already know your PennKey account credentials: http://www.upenn.edu/computing/pennkey/
  2. Try resetting your Wharton account password: https://apps.wharton.upenn.edu/accounts/password/

If you still can't log in, please submit the following information to the Student Support Team:

  • PennKey/Wharton username (they are the same)
  • PennID number
  • Type of Student (e.g. MBA, Undergrad, Certificate program, newly admitted/transfer student)
  • Address of the site you are trying to log into.

Please do not send your password in email.

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