Sometimes apps become unresponsive or don't perform as intended. We have seen this with the Wharton Connect app, among others, and quitting the app can restore it to working order.
To force an application to quit, follow these directions:
- Force Quit iPhone/iPad: http://support.apple.com/kb/ht5137
- Force Quit Android: http://www.dummies.com/how-to/content/how-to-force-close-an-app-on-an-android-phone.html
- Force Quit Mac:https://support.apple.com/en-us/HT201276
- Force Quit Windows:http://www.wikihow.com/Force-a-Program-to-Close-%28Windows%29