Group Study Rooms: Help and Support

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Creating/Managing Reservations

Reserving a Group Study Room (GSR)

Full-time Wharton students can reserve up to 90 minutes at a time in a GSR.  You can use your mobile device or your laptop to reserve the resource.

Using a computer to reserve

  1. Locate the GSR Reservation window in SPIKE. Click on the white square of the time and location you wish to reserve:

  2. Double check the information at the left of the calendar:

  3. Click Submit.

Using a mobile device to reserve.

  1. Sign into the Wharton Connect app with your Wharton username and password.



  2. Click GSR on the left-hand side of the menu.



  3. Click Find a New Reservation



  4. Select your duration, building/floor, and start time.



Managing Group Study Room (GSR) Reservations

You can view and delete your reservations from your personal calendar.

Viewing Reservations:

Your existing reservations show on your personal SPIKE calendar (make sure the GSR view is checked). You must be logged in to view your personal calendars.

Deleting Reservations:

To cancel an existing reservation, go to your personal SPIKE  calendar, click the reservation to open it, and click on the Delete Reservation link from within the reservation details.

Using the GSRs

You can connect your laptop to a GSR monitor using the monitor cables, or connect wirelessly, depending on which GSR you are using.  See these options for more detailed directions.

Connect your Laptop using Monitor Cable

Connect Your Devices Wirelessly

 USB ports:  All GSR computers have USB ports for you to plug in a flash drive. 

  • All in One computers: look on the left side of the computer, about 5 inches from the bottom.
  • Desktop Computers: these are stored in the cabinets along the wall.  Open the cabinet and plug in the USB drive.

Troubleshooting

Try these troubleshooting solutions if you are having trouble:

I am not able to log in.

If you are having trouble logging in, please review the following steps.

  • Are you a full time Wharton student?  GSR reservations are only open to full time Wharton students.
  • Are you able to log in successfully to SPIKE?  If not, you may need to change or reset your password.
  • If these steps don't resolve the problem, submit a ticket.

The computer/monitor/mouse/keyboard is not functioning properly.

If you are having trouble with a Group Study Room, here are some things to try:

  • Problems with Monitors
    1. Unplug and reconnect the monitor
    2. Turn monitor off and back on
    3. Doublecheck that the Output switch (in the Computer Cabinet) is set to "1"
  • Problems with Mouse/Keyboard
    1. Shut down the Computer
    2. Unplug and reconnect the mouse/keyboard
    3. Turn the Computer back on
  • Problems with Computer
    1. Shut down and restart the computer
    2. Doublecheck that the Output switch (in the Computer Cabinet) is set to "1"

If none of these help, please contact the Student Support Team.  Please include the number of the Group Study Room and a description of the problem.

The whiteboard is missing markers.

If the whiteboard markers are not in the room, send email to repair-it@wharton.upenn.edu

I can't lock the GSR using the combination keypad.

When the GSRs were first build there was a swipe/combination locking system available to help manage the reservations. This feature has been disabled, since you can now reserve rooms using SPIKE. If no one is using the room, it's available for anyone to walk in and use.

If none of these suggestions help solve the problem, contact the Student Support Team.

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