If you find you have a virus, there are a number of ways to go about removing it. These simplified steps are used by Wharton Student Computing for most situations, and could be helpful to students who would like to try virus removal on their own.
For students who would prefer to get help removing viruses or the procedure below did not completely remedy the problem, please make an appointment (before 3 pm) to have your machine scanned and cleaned.
Prerequisite- Both PC and MAC: Back up your data to an external hard drive or other source not attached to your computer.
Virus Removal Procedure (Windows /PC)
The steps for removing viruses from Windows PCs are many and can be complicated. We've compiled a set of simplified steps to make it easy for you to try and fix your own computer. Please make sure you have backed up your computer, and are comfortable downloading and installing software on your computer before you begin this process.
Virus Removal Steps
- Run Rkill.exe (this will search for and terminate any suspicious processes but WILL NOT delete them)
- Run Revo Uninstaller Portable (This will utilize the programs built in uninstaller, but takes the extra step of searching for remnants in the registry). (Uniblue Registry, Crawler Toolbar, Ask Toolbar, Registry Mechanic, FrostWire, Limewire, Smilebox, Gamevance, Playsushi are just a few examples)
- Run TFC (searches for and removes unused temporary system files, this will make the scanning process much faster.)
- Install & run Malwarebytes --make sure you DECLINE the trial offer, remove all selected
- Install Wharton Anti Virus software (OR antivirus of your choice)
- Install & run AdwCleaner (Remove all found items, this will clean up infected internet browsers and potentially unwanted programs.)
- Feel free to remove any of the installed software (NOT from Step 5!) unless you would like to keep the software readily available for future incidents.
The malware/spyware/adware/virus should now be cleared from the computer. Please use the steps below to fix the damage caused by the initial infection.
Post Removal Checklist
- Check to ensure that an Anti Virus program is installed and running (AVG, Symantec, etc..)
- Check that the Firewall is enabled
- Check to see if there are any available Windows updates, and download them at your earliest convenience (Depending on how many updates are pending, this may take anywhere from several minutes to several hours.)
- Check to ensure the computer successfully connects to the Internet.
- If the computer does not connect, check to see if the infection enabled a proxy by going to the LAN settings in Internet options
Please keep in mind the above procedure is simplified for your convenience and remedies most situations. If you're still experiencing complications, you will need to contact us to setup an appointment. The Wharton Computing Student Support staff have a limitless arsenal of resources that can be used to bring your computer back to productivity.
Virus Removal Procedure (Mac)
The steps for removing viruses from Macs are fairly straightforward. Please make sure you have backed up your computer before you begin this process.
- Download and install Malwarebytes for Mac.
- Open Malwarebytes, and Accept the Terms and Conditions.
- Click Scan, if any items are found, click Delete All.
- Restart your computer.