This article provides tips and tricks to using the Wharton public computers.
- Huntsman Hall Computer Lab Hours
- Automatic Log Out from Public Computers
- Unable to Find myWhartonDrive (Y:) on Public Computers
- Public Computers: Saving Attachments
- Excel Help Shortcut (F1 Key) Disabled on Wharton Public Computers
- Editing a PDF File on Wharton Public Computers
- Printing PDF Documents
- Wharton Public Software
- Error: "There are currently no servers available to service the logon request."
Huntsman Hall Computer Lab Hours
The computer labs in Jon M. Huntsman Hall are open anytime that the building is open (generally 24/7 during the school year, with access restricted to Penn students between 7 pm and 7 am; Summer hours vary). (See https://sharepoint.wharton.upenn.edu/operations/Pages/HoursOfOperation.aspx for complete list of building hours.)
There may be times when one or more labs are closed for instructional use, but there will always be one lab available for student use.
Automatic Log Out from Public Computers
If you are logged into a Lab, Group Study Room or Group Workstation computer in JMHH and have not touched the mouse or keyboard for 30 minutes, you will be automatically logged out.
There will be a 5-minute countdown before you are automatically logged out -- move the mouse or type on the keyboard to prevent the automatic logout process.
Unable to Find myWhartonDrive (Y:) on Public Computers
|This section applies to Philadelphia Campus. EMBA(San Francisco) students should contact the EMBA Program Office for more information.|
If you are logged into one of the Wharton Campus Computers, you should see your (Y:) drive -- MyWhartonDrive -- in the lower left. If you do not see it, or you see a question mark over the drive, then we will need to fix your account. Please contact the Student Support Office to resolve the problem.
Please note: Students from other schools taking a Wharton Class have access to MyWhartonDrive until their Class Account closes.
Public Computers: Saving Attachments
If you receive an error trying to download an attachment, make sure you are doing the following:
- Use Firefox. IE will not allow you to save a file if you are using webmail on a public computer.
- Save to your mapped Google Drive, MyWharton (Y:) Drive, or a removable USB drive. These are the only three available locations for saving files.
Excel Help Shortcut (F1 Key) Disabled on Wharton Public Computers
The F1 key is often used in Excel to access the Help menu. However, at times it can get in the way when you are trying to work quickly and use the F2 shortcut key. In response to student requests, Wharton Computing has disabled the F1 key on the Public computers. (You can still access Help from the software menus.)
Editing a PDF File on Wharton Public Computers
Either Adobe Acrobat or another .pdf editing program is required in order to edit .pdf files. Acrobat Reader, which is installed in Wharton public computers, is only a viewer.
Acrobat is available on the public machines in the Student Support Office during their regular hours. Other public access labs on campus may have Acrobat available for student use: http://www.upenn.edu/computing/view/labs/
You can also purchase a copy of Acrobat at the Computer Connection, or other software outlets.
Printing PDF Documents
Sometimes .pdf documents may take a long time to print. Here is a step you can try to improve the speed of printing.
- Using Acrobat Reader, open the .pdf document.
- Select File => Print
- From the the Advanced menu on the print dialogue, select Print as Image.
- Send your document to Print.
This change can be made on both the public computers and on personal laptops. Once you have made the change, you then need to send a document to print, or the new configuration will not stick.
Wharton Public Software
The following software is available for use on the Wharton public computers. If what you're looking for is not listed, you can also try the publicly-available software in the Library. All computers are equipped with the latest versions of Symantec Endpoint Protection or Windows 10 Defender, Flash, Java and all available language packs. In addition they are equipped with the following Productivity and Departmental Software:
|Microsoft Office 2016 Professional Plus (32bit)
||Word, Excel (including Think-Cell in Lab 375), Access, PowerPoint, OneDrive, OneNote
|File Transfer||Not available in Public Labs (visit SH-DH 114 or VanPelt)
|Communication||Skype 220.127.116.11, Turning Point 18.104.22.168, Virtual Meetings (Blue Jeans) 1.13.29|
|Media||Silverlight 5.1.20125.0, VLC Media player 2.2.4, Quicktime Player 7.7.3, Windows Media Player 12.0.7601, Adobe Flash Player v. 22, Java 8 Update 91|
|Internet Browsers||Firefox 17.0.5 ESR version, Internet Explorer 10, Google Chrome 26.0.1410|
|Readers||Adobe Reader XI, Notepad++ 6.9.2,|
Specific course-related applications are listed separately in the folder "Departmental Applications". If you don't see one of the Departmental applications listed below, you may not have access to that software. Access is determined based on your courses, so if this is in error please submit a ticket to the Student Support Center.
Location of Software: Some software is only available in certain locations. If that's the case, the location appears in parentheses after the software ( e.g.: SPSS 20 (JMHH 380) ) is only available on the computers in the 380 Lab). For directions on logging into the Virtual Lab, see: Virtual Lab (for Laptops)
|Management||People Express Management Flight Simulator 2000, Logitech Webcam Software (JMHH GSRs), IThink9|
|Marketing||SPSS 23, SABRE 3.7, PriceSim (including ExecEd)|
|OPIM||Crystal Ball Release 11.1.3708, GoldSim (Virtual Lab), IDLE (JMHH F75), MatLab R2016a, Turning Point|
|Statistics||JMP Pro 12, MatLab R2016a, R 3.3.0, R Studio 0.99.902, SPSS 23
|MISC||Python 3.5.1, TOAD for MySQL; VMWare Horizon Client 4.0.1, Sawtooth Software Suite (375 Lab only), Anaconda (380 Lab only).|
Remote Desktop is not available from Wharton's public computers.
Error: "There are currently no servers available to service the logon request."
There are several possible conditions that can trigger this error. You may be able to fix it on your own by trying the following:
- Doublecheck that the network cable is connected to the system. You may need to unplug it and plug it back in.
- Restart the computer.
If none of these work, please try another computer, and click here to submit a trouble report. Please include the computer number.